Information for Reservation and booking:

To book, we need the name and address of the tenant in order to be able to issue the contract, which we will send you by email (pdf file), please sign and send back by email or fax. You will also receive a link for Your personal customer account in order to confirm online and to make the payments online. In order for a booking to be confirmed, we require a deposit of 30% of the rental amount, a further 20% is due 90 days before arrival, the remaining amount 4 weeks before arrival. There are also holiday properties that require a 50% deposit, please refer to the property description for more information. The Security deposit is due with the last rental payment and will be paid back 7 days after departure.

Please use only our contact form on the website and always the same email address so that all messages can be saved in your customer account and you always Have access.

Terms of reservation and booking:

The customer can take over the rental property on the day of arrival at around 5 p.m. and must leave the property at around 10 a.m. on the day of departure, the owner provides the rental property for the above specified period and hands over the keys to the customer on the day of arrival.
The property is rented as seen or as described on the internet. The customer is responsible for any possible damage to the rental property or its parts if caused by the negligence of the customer or improper or abnormal use caused.
The customer must provide a security / deposit by bank transfer to the bank account of the owner, which will be refunded when the rent is paid in full after the rental property has been inspected after departure and no damage has been found. Should damage have arisen, these repair costs can be deducted from the deposit.
In order for this agreement to be valid, the customer must make a deposit within 48 hours after signing the lease, either by bank transfer or credit card payment (plus charges of 3.5%).
If a minimum deposit of 50% of the If the total rent is not paid within the agreed terms, this contract is deemed not to have been concluded.
To cancel a reservation, the customer must do so in writing, if it is more than 60 days before arrival, the deposit will be forfeited. Between 45 and 60 days, the payments made are forfeited and the customer must pay a total of 60% of the rent, between 30 and 45 days before arrival, 75% of the rent must be paid rent to be paid. If the cancellation is made less than 30 days, the entire rent is forfeited. If the total amount has not already been paid by this day, the contractual partner must do so within of 5 days.
Linen, towels and all common household items needed for basic living are provided by the owner.
Please leave the rental property swept clean, dispose of all rubbish, if the rental property is excessively dirty on the day of departure, we will charge you 150 euros Deduct the lump sum from your deposit, we ask you to pay special attention to this point.
The rental property can and may only be occupied by the agreed number of guests, each extra person must be Holders will be authorized and will only be granted permission if there is sufficient space.
Pets are only allowed by written agreement with the owner. If a pet has been authorised, the customer is responsible and must ensure that no neighbors are disturbed and that no damage is caused become.
The owner has the right to terminate the rental agreement prematurely if the customer uses the rental property improperly.
The owner is not responsible for any theft or loss of the customer's valuables in the rental property, it is expressly stated that there is no insurance whatsoever, which takes over any damages.
The properties shown on our website are privately owned by various owners and are usually located in spacious residential areas. The villas are therefore not in holiday parks. This allows it in Exceptional cases occur that unexpected construction activities are carried out in your area. These activities are carried out by homeowners or contractors, who are not related to us. We can therefore have no influence on these construction activities. Both the providers and our organization contribute from this Reason no responsibility for nuisance related to construction activities not carried out on behalf of the provider.
If it is stated in the description that satellite television is available, this does not automatically mean that German programs can be received. The often foreign owners have Decoders that are not always suitable for receiving German programs.
In Spain, disruptions to the water and electricity supply can occur more frequently, municipal and/or regional authorities can, for various reasons, cause the supply of electricity and water to be temporarily interrupted or to limit the supply. Neither your provider nor our organization can be held liable for any damage that arises in this context.
During certain periods of the year, weekly supplements may be charged for holiday properties with heating and/or air conditioning.

This contract is subject to the Jurisdiction of London, any legal action must be registered there.

REVOCATION

§ 1 Revocation for customers with vacation rental agreements
You are free to withdraw your contract declaration within 24 hours without giving reasons in writing form (letter, e-mail), the paid reservation fee of 200 euro, if already paid, will be refunded to you, if your revocation should take place between 24h and 48h , the already paid booking fee of 200 euros, will not be refunded.
In order to safeguard the withdrawal period is sufficient to send the revocation to:

Prestigemarbella Ltd
20 -22 Wenlock Road
London N1 7GU, United Kingdom
mail: client@prestigemarbella.co.uk

Date 01.01.2023

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